Lost or Damaged Post

Are you still waiting for your order after many days or did you receive a damaged product?

Damaged products and lost parcels

At www.kolibribads.com, we do all our best to post your order as quickly as possible using the postal/courier service you selected.

Standard and registered post are the cheapest services offered and have proven to be very reliable and fast.

On occasions, postal items may however be 'lost' or damaged.

If you have not received your order within 10 days in Ireland or 20 days elsewhere, your postal item might be lost or held by your local customs office.

In this case we suggest you contact us so that we enquire about it as a first step.

For standard or registered postal items, you will have to fill the M58 form, which you can find at the link below:
https://forms.anpost.ie/enquiry

Please inform us after filling out the form so that we also send the same form. We will be required to provide An Post with your details and your phone number to do so.

In the form, you will also need to provide various details, which you will find in the invoice/order confirmation provided.
Please contact us if you have not received one.

Our details as a sender:

Kolibri
Karl Callus
78 Fountain Hill
Drogheda Co. Louth
A92FH4X
Ireland

Tel: +353 419833492

In case the investigation leads nowhere, we will give you a full refund, unless it appears that the address you provided us is incorrect or incomplete.

Should this be the case, we will only refund the value of the products (not the postage) if and when we receive the undelivered and undamaged postal item.

This can take several weeks and up to 2 months in rare cases.

Please note that In the rare event that a shipment goes lost in transit, arrives with damaged contents or is not shipped for reasons explained to the customer (such as not enough stock available), we shall not assume any claims for consequential or indirect damages. We solely agree to re-ship the order with the same products or products of the same market value using the same shipping method agreed for in the purchase contract (order confirmation) following consultation with the customer and only if we have said products in stock at the time of the dispute. Otherwise, unless the purchase is covered by
Etsy's Purchase Protection Program, we shall limit ourselves to issue a refund of purchase price and any associated shipping costs that have been paid in advance. In the event of re-shipping, we shall not assume any liability for the delay caused through re-shipping.

Our aim is to make sure that you are happy and that the problem is solved as quickly as possible.

For information regarding refunds and re-sending of orders, please visit the appropriate link at the bottom of this website.

Short Info

At Kolibri Bead Supplies, we pack all orders by hand and take them to the post on a daily basis so you can expect fast and reliable postage and shipping. We welcome all common forms of payment including cards, Revolut, Paypal, Google Pay, Apple Pay, Bank Transfer and Cash upon collection. No payment-related info is stored on our website. All payment data is handled exclusively by the payment processors: PayPal and Revolut.

Irish (EU) business with international shipping
For orders being shipped within Ireland and in the European Union, VAT is already applied to the eligible items in your basket. You will not be required to pay any import duties or customs fees when your order is delivered.
For orders being shipped to countries outside of the European Union, no VAT and any sales tax will be collected by us. However your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. It is the customer's duty to check about the rules and tax thresholds that apply in their country.

Should you have any queries, please contact us!

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